Auto Insurance Guideline and Claims Forms are provided for your Claims process.

IN CASE OF LOSS , YOU SHOULD :

Keep calm.
Check to see if anyone is injured.
If there is any personal accident, immediately seek assistance. You may call 115 for ambulance or 113 for police assistance. Do not remove the vehicles unless absolutely necessary to rescue or extricate injured person.
Contact traffic police or local authority and follow their instruction. Obtain Traffic Accident Report Police report from those authorities.
If you have a camera, take photographs of accident scene and damaged vehicle.
Exchange information and particular with the other parties involved:
Vehicle registration number; Plate number; Make; Model; Color of the vehicle
Name/ address / contact number / ID number of the driver
Insurance company of the other driver
Extent of damage to vehicle
Do not admit liability or argue over who is at fault.

CALL OUR HOTLINE NUMBERS FOR TOWING ASSISTANCE OR ADVICE OR OTHER ASSISTANCE:

During working hour : 0909 79 01 09
After working hour ( towing service ) : 0903 29 29 29 (you are required to pay the towing fee directly to the towing company and obtain invoice . Chartis Vietnam shall reimburse you up to limit of towing fee coverage in your policy)

CLAIM PROCEDURE

Own damage:

* Claim reporting guideline

Send your car to one of our authorized workshops where you can also report your claim. Request a claim form at our authorized workshops and complete the form. The workshop will prepare an estimate of the cost of repair and liaise directly with Chartis.

* Survey
You should not allow the workshop to carry out any repair until after approval is given by Chartis. We will arrange your vehicle to be surveyed before repair authorization is given to the workshop

* Excess and wear and tear
Under the policy condition, you are required to pay an excess and depreciation of wear and tear, if applicable. You should pay those amounts directly to the workshop after your vehicle is repaired

* Documents need to be provided when you receive your repaired vehicle :

Vehicle Insurance Certificate
Police report
Photos of the accident ( if any )
Completed Loss Notice and Claim Form
Driver’s statement
Driving license of the authorized driver
ID card of the driver
Vehicle registration certificate
Circulation permission of the vehicle
Receipt and discharge

Third party liability claim, you should:

Within 5 days from date of accident, you have to file the Loss Notice and Claim Form to Chartis Vietnam.
Settled with third party within your scope of legal liability. Do not admit other liability, offer or payment to third party without our consent in writing
Chartis Vietnam shall reimburse you to the limit of your policy the reasonable cost as stipulated by law or the expense which Chartis Vietnam had consented for you to settle with the third party.

Required claim document :

Completed Loss Notice and Claim form
Driver’s statement
Photos of the accident (if any )
Police report
Documents relating to vehicle and driver
Loss supporting documents:
Bodily injury: Medical report; Bill/ invoice, hospitalized invoice; Disability certificate; Death certificate ( in case of death )
Property damage: Survey report; Repair/ replacement invoice, documents to support reasonable and necessary expenses incurred to minimize the loss …
Claim receipt and discharge from third party
Other relevant documents (if any)...

Personal accident

Required claim document :

Completed Loss notice and Claim Form
Police report
edical document: Medical report, bill/ invoice..
Disability Certificate
Death Certificate ( in case of death )

Claim submission

Claim documents should be forwarded to Claims Department- Chartis Vietnam Insurance Company Limited: Claims Department, Ground Flour, Rosana Building 60 Nguyen Dinh Chieu, Dist 1, HCMC

Auto Claim Form

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Important Notice: We recommend you read the full policy wording. This guide does not in anyway override the terms and conditions of the policy wording and only serves as a reference for the general documentation required for each type of claim. We reserve the right to require or to obtain further information should it be deemed necessary

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CHARTIS’S PANEL OF AUTHORIZED WORKSHOPS

In HCMC

BMW

· Euro Auto
808 Nguyen Van Linh, Phu My Hung Ward, District 7, HCMC
Tel.: (08) 5412 2123 - Fax:(08) 5411 0070

FORD

· Cong ty TNHH Saigon O To
104 Pho Quang, Ward 2, Tan Binh District, HCMC
Tel.: (08) 3844 2947 - Fax:(08) 3844 2896

MERCEDES

· Cong ty CP DV O To Hang Xanh (Haxaco)
10 Dien Bien Phu, Binh Thanh District, HCMC
Tel.: (08) 3512 0818 - Fax:(08) 3898 0054

· Cong ty TNHH O To Ngoi Sao Viet Nam
02 Truong Chinh, Tay Thanh Ward, Tan Phu District, HCMC
Tel.: (08) 3815 8888 - Fax:(08) 3815 3888

TOYOTA

· Xi Nghiep O To Toyota Ben Thanh (Samco)
262 Tran Hung Dao, District 1, HCMC
Tel.: (08) 3920 1878 - Fax:(08) 3837 1772

· Cong ty TNHH Toyota Ly Thuong Kiet
151A Ly Thuong Kiet, Ward 6, Tan Binh District, HCMC
Tel.: (08) 3981 3838 - Fax:(08) 3971 3209

· Cong ty CP TMDV An Thanh
606 Tran Hung Dao, Ward 2, District 5, HCMC
Tel.: (08) 3923 0860 - Fax:(08) 3836 3587

· Cong ty TNHH MTV Toyota Phu My Hung
806 Nguyen Van Linh, Phu My Hung Ward, District 7, HCMC
Tel.: (08) 5410 2626 - Fax:(08) 5410 2525

HONDA

· Cong ty CP XNK & DV O To Mat Troi Moc
18 Cong Hoa, Tan Binh District, HCMC
Tel.: (08) 3811 6868 - Fax:(08) 3811 6789

DEAWOO

· Cong ty CP O To An Thai
268 Kinh Duong Vuong, An Lac Ward, Binh Tan District, HCMC
Tel.: (08) 3752 2045 - Fax:(08) 3752 2044

MITSUBISHI

· Cong ty CP A.M.C
785 Kinh Duong Vuong, An Lac Ward, Binh Tan District, HCMC
Tel.: (08) 3752 2862 - Fax:(08) 3876 0728

· Cong ty TNHH MTV Chuyen doanh O To Sai Gon
900 Quoc Lo 1A, Thanh Xuan Ward, District 12, HCMC
Tel.: (08) 3716 4647 - Fax:(08) 3716 4762

ISUZU

· Xi Nghiep Dich Vu O To Isuzu An Lac
708 Kinh Duong Vuong, District 6, HCMC
Tel.: (08) 3751 1286 - Fax:(08) 3752 6494

SUZUKI

· Cong ty TNHH TM Dai Loi
42 Luy Ban Bich, Tan Phu District, HCMC
Tel.: (08) 3961 0128 - Fax:(08) 3961 0294

VOLKSWAGEN

· Global Auto
72/2 Quoc lo 1A, Thoi An Ward, District 12, HCMC
Tel.: (08) 3716 6688 - Fax:(08) 3717 8721

MERCEDES - MITSUBISHI – TOYOTA

· Xi Nghiep Cong Nghiep & Dich Vu O To Saigon (Isamco)
264 Tran Hung Dao, District 1, HCMC
Tel.: (08) 3920 0163 - Fax:(08) 3920 0169

Many brands (KIA, FORD, MAZDA)

· TTKD Sai Gon O To Ben Thanh (Sai Gon Automax)
72 Tran Dinh Xu, District 1, HCMC
Tel.: (08) 3838 9508 - Fax:(08) 3838 9521

Many brands (SSANGYONG, FIAT, IVECO, PMC)

· Mekong Auto
507 An Duong Vuong, An Lac Ward, Binh Tan District, HCMC
Tel.: (08) 3752 2045 - Fax:(08) 3752 2044

Cong Ty CP Tan Thanh Do City Ford (City Ford)

· City Ford
260 National Road 13, Ward 26, Binh Thanh Dist, HCMC
Tel.: (08) 3512 0745 - Fax:(08) 3512 0745

Chevrolet Viet Long

· Chevrolet
936 National Road 1A, Thanh Xuan Ward, District 12, HCMC
Tel.: (08) 3701 0138 - Fax:(08) 3701 0135

In Ha Noi

BMW

· Euro Auto
153 Yen Phu, Tay Ho District, Ha Noi
Tel.: (04) 3243 0582 - Fax:(04) 3719 1088

MERCEDES

· Cong ty TNHH O To Ngoi Sao Viet Nam
386 Nguyen Van Linh, Long Bien District, Ha Noi
Tel.: (04) 8758 999 - Fax:(04) 8758 998

Many brands

· Cong ty CP Phu Tung va Tu Van O To (ASC)
461 Tran Khat Chan, Hai Ba Trung District, Ha Noi
Tel.: (04) 3978 4081 - Fax:(04) 3978 4083